The Excellence Collection

A great app to view up-to-date restaurant hours, menus, and dress codes; kid's club schedules; spa menus; entertainment schedules, daily activities; and yes, even a pillow menu! You can also use the pre-check-in feature to expedite the front desk process.

PhotoCircle

Think shared Air Drop folder, but in an app. A super fun app to collect all of the captured weekend festivities with one another. We want to see ALL of the photos you take this week! We will be setting up a private 'circle' for our wedding guests - stay tuned for more information about this!

WhatsApp

This is a free Wi-Fi text messaging app. The resort has free Wi-Fi throughout so avoid those roaming charges and use this app to call & text for free.

HOUSEKEEPING

If you have a preferred time for housekeeping and turn down service, let them know upon check-in and they will make note of it and will do their best to accommodate. We recommend times when you know you'll be out at the pool or out for meals, say between 10-1 for housekeeping and 7:30-9 for turn-down. This way if you want to come back to the room for a mid-day siesta, it will all be done.

SPA

There are monthly discounts available for the spa which are found in the app. You can pre-book your service to save anywhere from 15-30%. There is also a small beach spa/shop about a three-minute walk down the beach called "Tropical Treasures". When facing the ocean turn right and walk down the beach. They offer massages, fish pedicures, and souvenirs. People have left very consistent reviews of fabulous massages looking out onto the ocean.

HYDROTHERAPY

If you booked an Excellence or Finest club room you will receive one complimentary hydrotherapy session at the spa. Don't forget to use it before you leave!

ROOM SERVICE

There is a service box in your closet that can be accessed from the hallway. You can set up a standing order of coffee, croissants, fruit, etc. to be delivered at a certain time each morning, especially if you like a coffee and a snack pre-breakfast. They will deliver it without disturbing you & you can grab it when you're ready. You can also pre-order room service the evening before to have it delivered once you wake up, or order room service before you go out for the evening for a late-night snack.

FLOATS

You can bring your own float to use in the ocean. The water sports guys will blow it up for you, otherwise, there are floats available around the resort to use in the pools.

SECURITY

Lock everything in the safe in your closet. Money, passports, sunglasses, etc. If there are any issues with your safe, immediately call the front desk to come to fix it. This is a good rule of thumb at any hotel.

BOOZE

When ordering a drink, specify the brand of alcohol you want. In your room, you have 3 fully sealed bottles of liquor (vodka, gin, whiskey, tequila, etc.) If you are in Excellence or Finest Club room, you can request certain bottles be swapped out. If your alcohol isn't already upgraded in Club you can also request for a swap (ie Stoli for Belvedere).

Please refer to the app for the most up-to-date information on which restaurants are open which days of the week. This is frequently changing based on the capacity of the resort. The app is also helpful to check the dress code prior to dining.

Reservations are required for the Teppanyaki table at Shoji and the interactive Yakiniku tables (Korean BBQ, Sukiyaki, Shabu- Shabu), Teppanyaki, and Wok tables at The Melting Pot. They recommend checking in around 2 pm to make reservations for that evening.

DRESS CODE

-- Breakfast & Lunch --

Shorts, bermudas, sarongs, and t-shirts are welcome. Sleeveless t-shirts (for men), tank tops, wet clothes, and swimsuits are not allowed. Footwear must be worn at all times.

-- Casual Dinner --

For Ladies: Long pants, Capri pants, skirt, blouse, dress

For Gentlemen: Shorts, Bermudas, Capri or Long Pants, Dress shirt, collarless shirt, or polo shirt

-- Elegant Dinner --

For Ladies: Long pants, Capri pants, skirt, blouse, dress

For Gentlemen: Long Dress Pants and a collared shirt

For Shoes: Casual shoes or elegant sandals must be worn

Not Allowed: Sleeveless t-shirts, tank tops, and beach sandals or flip flops